Commercial Repatriation and Medical Assistance
To improve understanding of the way Medical Assistance and Travel Insurance interface with Clinical Patient Care, and to enhance the skills and knowledge needed to organize and carry out successful aeromedical repatriations.

Medical Assistance is the interface between insurers and patients overseas. Doctors and nurses may be working as case-handlers in an office, flying as aeromedical personnel, or doing a mixture of both. To facilitate a successful repatriation, medical personnel must work closely with operations staff (who provide linguistic expertise, make logistic decisions, and act as contacts with local agents, etc), travel experts (who find the most appropriate travel options, arrange ticketing, and obtain medical clearance from the airline, etc) and other logistics staff.
A good team approach where each member understands the skills and responsibilities of the others helps the decision making process, not least on the urgency of repatriation, the destination hospital or facility, and the mode of transport. The Commercial Repatriation and Medical Assistance training day (CRaMA) identifies the roles and responsibilities of both the office medical staff and in-flight repatriation personnel, and discusses the problems that may be encountered in the planning and execution of an assignment.
The programme
This one day course consists of tutorials, practical work stations and scenario teaching. Using knowledge and skills taught on this course, you will learn how to:
- Identify and describe the roles of key players in repatriation work
- Understand the interfaces between medical assistance, clinical patient care and travel insurance
- Use risk management matrices and decision trees to aid clinical and operational planning
- Employ strategies to improve the efficiency of multidisciplinary teamwork
- Predict and prevent common pitfalls
- Solve unexpected problems in repatriation
Who for?
The CRaMA course is suitable for flight nurses, doctors, paramedics and anyone else who works in the air ambulance, medical assistance or repatriation industry, including operations and other logistics staff.
Venue
The meeting will be held in the unique and fabulous backdrop of one of the Royal lodges of Windsor Great Park, recently made famous as a venue in the ‘Kings Speech’. It is adjacent to the Queen’s home at Windsor Castle near London’s Heathrow Airport. The beautiful Cumberland Lodge, built in 1652 and steeped in history is a luxurious venue set in splendid parkland, in sight and walking distance of Windsor Castle. This is a unique opportunity to study and socialise in superb accommodation centred in an amazing rural setting, yet so close to London. Food at the Lodge has an exceptionally high reputation, and the chefs have won awards at national level. Dining is an elegant affair! The Lodge website is highly recommended (www.cumberlandlodge.ac.uk).
When?
Monday 25 March 2013
How much?
CRaMA 2012 cost £120.00 UK (GB) pounds
CRaMA remains the same cost as in 2012, i.e. £120.00. Group discounts are available.
Registration
Please register for the CRaMA by email to info@ccat-training.ndo.co.uk
